Christie Heitkamp

Here's the scoop


Global Research Network Operations Center (GlobalNOC @ IU)

UX Consulting for several GlobalNOC products that network engineers and administrators use to monitor critical networks around the world.

The super awesome globalNOC monitoring station. image source: globalnoc.iu.edu

About GlobalNOC


The Global Research Network Operations Center (GlobalNOC) at Indiana University provides state of the art operations, tools, and network expertise, while placing a focus on satisfying the unique needs of the research and education community. The GlobalNOC's staff members work to ensure the reliability, performance, and advanced capabilities for more than 20 projects, while also building and maintaining one of the most advanced research networks in the world.

During the past two years of employment at IU, 25% of my time has been allocated as a UX consultant for the GlobalNOC team helping to improve the overall user experience of the applications and to give the suite of products a more unified look and feel. My UX contributions included:

  • Heuristic Review
  • Contextual Inquiry/Observations
  • Persona Creation
  • User Story Creation
  • Wireframes (Axure)
  • CSS/HTML/Javascript mockups

Learn more about the projects below:


wireframes and mockup for perfSONAR redesign

perfSONAR


perfSONAR is a deployed network monitoring tool that is used by research and education networks around the world. perfSONAR collects and displays network heath information by allowing administrators to configure and automate tests between network nodes. The result is an enormous amount of data that needs to be visualized and easily consumed by the end users.

The perfSONAR project involved a complete redesign of the entire product. I worked closely with the product owner to understand the complexity of the application and how people use it to do their jobs. We created numerous user stories to kick off the redesign, and based on those stories, I created wireframes using Axure. I worked closely with a UX developer and the product owner to collaborate on the redesign. The redesign was completed in iterations, and the feedback from the community of users has been overwhelmingly positive. There are several instances of perfSONAR that are up and running through institutions that have deployed the software.

alertmon study

Alertmon


Alertmon is an alarm monitoring tool that the Systems Engineers use to monitor the health of the globalNOC networks. For this project, I conducted remote observations of the service desk technicians while they monitored and addressed real-time network alarms and client concerns. These remote studies were conducted using video conferencing and screen sharing software and allowed me to observe the technicians in their daily work environment. After completing the study, I conducted analysis and documented the users' workflows and pain points. To complete the research, I delivered a concise set of user experience recommendations and enhancements to the team.

3 wireframes from the NOAA UX review

NOAA Portal


NOAA Portal utilizes the integration of NOAA weather data with globalNOC tools to monitor NOAA network health and performance. Due to time constraints, I simply conducted a heuristic review of the existing application and provided a set of recommendations with Axure wireframes to improve the user experience based on best practices for accessibility and UX design.


Content and photos are © 2018 Christie Heitkamp. Please don't use my stuff without asking, it's not nice.