We conducted extensive interviews and workflow analysis for the different types of patrons and the different types of libraries in the Pilot. These were drawn into Personas which were shared with all of the Pilot teams.
We facilitated concept and design workshops where we created preliminary concepts to begin putting in front of users for feedback.
After a prototype was created, we did a significant amount of usability testing, refinement, and re-testing to determine the best discovery experience for all kinds of library patrons.
Once we were confident in the design direction, we refined the visual treatment which allowed for library branding.